We want you to love what you ordered. If something isn't right, we've made the return and refund process as simple as possible. Please read this policy before raising a request — it'll help us resolve things faster for you.
You can request a return or exchange within 7 days of delivery. Requests raised after 7 days from the delivery date will not be eligible.
To be eligible, items must be:
- Unused and unwashed, in their original condition
- Tags intact and attached
- Original receipt or invoice included
- Preferably in the original packaging
Email us at admin@movvt.com within 7 days of receiving your order. Please include the following in your email:
- Your Order ID
- The email address used at checkout
- Reason for return or exchange
- Photos of the item (if defective or incorrect)
Our team will respond within 24 business hours with the next steps.
The following are not eligible for return or exchange:
- Items returned after 7 days from the delivery date
- Items that are used, washed, or damaged after delivery
- Items with removed or tampered tags
- Products marked as Final Sale or part of a limited drop
- Items returned without the original receipt or invoice
If you receive a defective, damaged, or incorrect item, please email admin@movvt.com within 48 hours of delivery with photos and your Order ID. In such cases, we will arrange a free replacement or full refund with no shipping deduction.