Refund & Return Policy

We want you to love what you ordered. If something isn't right, we've made the return and refund process as simple as possible. Please read this policy before raising a request — it'll help us resolve things faster for you.

Return & Exchange Window

You can request a return or exchange within 7 days of delivery. Requests raised after 7 days from the delivery date will not be eligible.

To be eligible, items must be:

Unused and unwashed, in their original condition
Tags intact and attached
Original receipt or invoice included
Preferably in the original packaging

How to Raise a Request

Email us at admin@movvt.com within 7 days of receiving your order. Please include the following in your email:

Your Order ID
The email address used at checkout
Reason for return or exchange
Photos of the item (if defective or incorrect)

Our team will respond within 48 hours with the next steps.

How It Works

STEP 01: Raise Request
Email admin@movvt.com with your Order ID within 7 days of delivery

STEP 02: Pickup Arranged
We arrange a reverse pickup from your delivery address

STEP 03: Item Verified
Once received, our team verifies the item's condition

STEP 04: Refund Processed
Refund initiated within 24 hours of verification

Refund Details

Processing Time	Refunds are initiated within 24 hours of item verification
Refund Methods	Credited to the original payment method (card, UPI, wallet, net banking)
Credit Timeline	7–10 working days after initiation, depending on your bank or payment provider
Deduction on Returns	The ₹100 confirmation payment collected at checkout is non-refundable and covers return shipping costs. No additional charges apply.
COD Orders	For Cash on Delivery orders, refunds are processed by the pickup partner directly. Please retain your pickup receipt.

Non-Returnable Items

The following are not eligible for return or exchange:

Items returned after 7 days from the delivery date
Items that are used, washed, or damaged after delivery
Items with removed or tampered tags
Products marked as Final Sale or part of a limited drop
Items returned without the original receipt or invoice

Defective or Wrong Items

If you receive a defective, damaged, or incorrect item, please email admin@movvt.com within 48 hours of delivery with photos and your Order ID. In such cases, we will arrange a free replacement or full refund with no shipping deduction.

Need Help?

Contact Support
Email admin@movvt.com
Response Time Within 48 hours · Monday – Saturday, 11 AM – 7 PM IST