Contact Us
We're here to help. Whether you have a question about your order, a product query, or need to raise a concern — reach out to us through any of the channels below. We aim to respond to all queries within 48 hours.
Customer Support
General Enquiries & Order Support
Email: admin@movvt.com
WhatsApp +91 88666 33740
Support Hours Monday – Saturday · 11:00 AM – 7:00 PM IST
Closed on Sundays and national public holidays
Grievance Officer
Mandatory — Consumer Protection (E-Commerce) Rules, 2020
As required under the Consumer Protection (E-Commerce) Rules, 2020 and the DPDP Act, 2023, MOVvT has appointed a Grievance Officer to address consumer complaints and data-related concerns. If your issue is not resolved by our customer support team, please escalate to our Grievance Officer.
Grievance Officer Details
Name & Designation
Parth Lakdawala· Grievance Officer
admin@movvt.com
Response Time Acknowledgement within 24 hours · Resolution within 30 days
If your grievance is not resolved within 30 days, you may approach the National Consumer Helpline at 1800-11-4000 or file a complaint on the Consumer Grievance Portal at consumerhelpline.gov.in
Registered Business Details
Mandatory — IT Act, 2000 & Consumer Protection Act, 2019
Legal Entity Information
Legal Name MOVVT LLP
GST 24ACFFM3480M1ZY
Registered Address:
Floor No: 5th Floor,
Building No: B 504,
Name of Premises: Shreepad Infinia.
Road/ Street: Near. Nishal Circle
Nearby Landmark: Next to Nayra Petrol Pump
Locality: Pal
City: Surat
District: Surat
State: Gujarat
Pin Code: 394510
Website www.movvt.com
Payment & Order Disputes
Mandatory — RBI Payment Aggregator Guidelines, 2025
For failed transactions, incorrect charges, or refund delays, please contact us with your Order ID and transaction reference number. We resolve payment disputes in accordance with RBI guidelines and your bank's chargeback policy.
Payment Support Email admin@movvt.com
Refund Timeline Approved refunds are processed within 7–10 business days to the original payment method, as mandated by RBI guidelines
Secure Payments All transactions are processed via PCI-DSS compliant gateways. MOVvT does not store your card or banking credentials