We're here to help. Whether you have a question about your order, a product query, or need to raise a concern — reach out to us through any of the channels below. We aim to respond to all queries within 24 business hours.
Closed on Sundays and national public holidays
As required under the Consumer Protection (E-Commerce) Rules, 2020 and the DPDP Act, 2023, MOVVT has appointed a Grievance Officer to address consumer complaints and data-related concerns. If your issue is not resolved by our customer support team, please escalate to our Grievance Officer.
For failed transactions, incorrect charges, or refund delays, please contact us with your Order ID and transaction reference number. We resolve payment disputes in accordance with RBI guidelines and your bank's chargeback policy.
To initiate a return, exchange, or report a defective product, contact our support team with your Order ID and reason for return. Please review our Returns & Refunds Policy before reaching out.